Krystal Grand Nuevo Vallarta Hotel, Nuevo Vallarta
About the Resort
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Getting around
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Facilities
General
- No smoking on site
- Free Wi-Fi in public areas
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Elevator
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Golf course
- Archery
- Aerobics
Services
- Valet parking
- Housekeeping
- Car rental
- Laundry
- Tours/Ticket assistance
- Stores/Commercial services
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Meeting/ Banquet facilities
Children
- Cribs
- Babysitting/Child services
- Children's buffet
- Board games
- Children's pool
- Children's play area
- Kids club
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Entertainment
- Garden area
- Spa & wellness center
- Sauna
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
My stay at the hotel had its ups and downs. While the location was great, near the beach and filled with activities, the rooms left much to be desired due to their age and lack of maintenance. The service was hit-or-miss, with some staff being warm and helpful, but others not so much. Dining at the buffet was underwhelming with repetitive food, but the other restaurants had some amazing options. Overall, the hotel offers potential but needs serious improvements.
The hotel had a fantastic location, right on the beach and set up like a family-friendly waterpark, perfect for kids. However, the rooms left much to be desired with issues like humidity and an outdated feel. While some staff were great and really engaged with our kids, others had a bit of a bad attitude. Overall, it’s a decent spot if you’re looking for activities for the family, but the room conditions were not ideal.
Overall, my experience at the hotel was quite mixed. The location was lively and family-friendly, perfect for kids who enjoy a vibrant atmosphere. However, the rooms were quite outdated and in need of repair, leading to discomfort during my stay. On the brighter side, the service was exceptional, with friendly staff who went the extra mile. Dining options were somewhat repetitive, which could use some improvement.
I had mixed feelings about my stay at the hotel. While the staff was incredibly friendly and engaging with my kids in Spanish, the rooms were pretty outdated and in need of repairs. The location was decent, but with so many other guests around, it sometimes felt crowded. Overall, it's family-friendly with great activities, but the facilities could use some attention for a more enjoyable experience.
I recently stayed at this hotel and had a mixed experience. The location is pretty good, with easy access to the beach, but the rooms seriously need some updates, especially the showers. Some staff members were super helpful when I needed assistance, but others had not-so-great attitudes. The dining options could use a little more variety, but the facilities were nice overall.